Returns & Exchanges
At Chic Homz, we strive to ensure your home is filled with pieces you love, offering a 30-day window for returns on most furniture and decor items to guarantee your complete satisfaction.
Initiate Your Request
Log into your account and select the order you wish to return, or contact our concierge team with your order number and reason for the return.
Prepare the Item
Carefully disassemble the furniture if necessary and pack it securely in its original packaging to ensure it remains protected during transit.
Schedule a Pickup
For large furniture pieces, we will coordinate a professional courier service to collect the item from your home at a time that suits your schedule.
Receive Your Refund
Once our warehouse inspects the returned item and confirms its condition, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing