Frequently Asked Questions
Everything you need to know about bringing luxury to your home.
What is the typical delivery timeframe for furniture?
Most of our standard pieces are delivered within 7-14 business days. Custom or made-to-order furniture may take between 4-6 weeks depending on the complexity and material availability.
Do you offer white-glove assembly services?
Yes, we offer professional white-glove delivery and assembly for an additional fee. This service includes bringing the item into your room of choice, full assembly, and removal of all packaging materials.
What is Chic Homz's return policy?
We offer a 30-day return policy for most items in their original condition and packaging. Please note that custom-made furniture and final sale items are non-returnable.
Are your products covered by a warranty?
All Chic Homz furniture comes with a 1-year limited warranty covering manufacturing defects in materials and workmanship to ensure your peace of mind.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our logistics partner's portal where you can monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm to help you design your space now and pay later.